Refund Policy for custom orders
Since all products and services offered by Packwhole.com are CUSTOM MADE that means the items are made upon customer’s unique demand so there would be NO REFUND AT ALL FOR CUSTOM MADE ITEMS.
Return and Refund Policy for defected items
Since all products and services offered by Packwhole.com are tailored to each client’s specifications, customers should notify the company at support@packwhole.com within three business days of receiving their order if the delivered products do not meet expectations, fail to match the requested specifications, or are defective. While chargebacks are not available, the company will offer a free reprint if the defect is confirmed to be the company’s responsibility, as assessed by Packwhole management team.