Terms and Policy for Packwhole

1. Terms of Service

Welcome to Packwhole Custom Packaging Boxes. By accessing or using our services, you agree to abide by the following terms:

• Order Placement: All orders are processed based on the specifications provided by the client. Once an order is placed and confirmed, it is considered final and cannot be modified.
• Artwork Approval: Customers must review and approve artwork proofs before production. Any errors identified after approval are not the responsibility of Packwhole.
• Payment Terms: Full or partial payment may be required upfront depending on the order specifications. We accept major credit cards, bank transfers, and other standard payment methods.
• Order Processing Time: Our estimated delivery time is subject to stock availability and artwork approval. Production time does not include shipping time. Delays in approvals may affect the overall timeline.
• Customization Limitations: Packwhole offers a wide range of customizations. However, all customizations must meet our material and printing requirements. Some requests may be adjusted to align with our production capabilities.

2. Return & Refund Policy

• Quality Assurance: Packwhole strives to deliver high-quality products, with each order passing quality checks before shipment. In cases of defective products, please notify us within 7 days of receiving your order for assessment.
• Refunds & Returns: Refunds or returns are only available for orders with verifiable defects or printing errors. Non-defective customized products are not eligible for returns due to the unique specifications of each order.
• Replacement Process: Approved claims for defective items will either be replaced or credited to the client’s account.

3. Privacy Policy

• Data Collection: Packwhole collects essential data for order processing, including contact information and payment details. All information is securely stored and is not shared with third parties without consent.
• Usage of Data: Your information will be used strictly for processing orders, providing customer support, and notifying you of any updates related to our services.

4. Shipping Policy

• Delivery Options: We offer various shipping methods to suit customer preferences and delivery timelines. Shipping costs vary based on the selected method and destination.
• Shipping Delays: While we aim to meet all shipping deadlines, unexpected delays due to logistics or customs issues may occur. Packwhole is not liable for delays caused by third-party carriers.

By using Packwhole Custom Packaging Boxes, you acknowledge and agree to these policies. If you have questions or need clarification on any terms, please contact us before placing your order.